Please make sure:
1. The latest version of H Band app is installed on a supported smartphones of iOS 8.0 & Android 4.0 above, Bluetooth 4.0;
2. The Bluetooth setting and location access on your smartphone should be ON, the distance between phone and tracker is within 0.5 m, your tracker is among the normal Bluetooth communication distance range (within 10 m ) after pairing finished;
3. Your zururu tracker’s battery isn’t critically low.
If Bluetooth cannot be connected, try to reboot mobile phone or re-start the Bluetooth and H Band app.
One Zururu fitness tracker can be paired one smartphone only at a time and one app could only connect with one fitness tracker at the same time, make sure your fitness tracker is under unbind status before pairing, it is not connecting with other Bluetooth devices, you can try to turn off the Bluetooth on other devices nearby and pair again.
If pairing is still not working, please try to delete and re-install the H Band app, then restart your smartphone, at the first launch after installation, the app will show an app permission request, please allow all the accesses.
Certain Samsung smartphones are not compatible with H Band App. If your smartphone is not compatible, please contact us.